Cancellation Policy

Last Updated: September 12, 2026

We understand that you may need to cancel an order or correct its details. This policy explains how to make a request, when cancellation may be possible, and what happens if it is approved.

How to Request a Cancellation

Email service@Aveloxery.com as soon as possible. To help us find your order, include:

• Your order number;

• The name and email address used at checkout; and

• The reason for your request.

We will review the order’s current status and let you know whether cancellation is available.

When Can an Order Be Cancelled?

Cancellation is generally possible only before an order enters fulfillment or shipping. Orders are typically processed within 1–3 business days after payment confirmation, so please contact us promptly. A request sent during this period does not guarantee that the order can still be cancelled.

Cancellation may no longer be available if the order has entered fulfillment, been packed, shipped, or received tracking information.

If Cancellation Is Approved

When we approve a cancellation before processing or shipment, the payment amount will be refunded to the original payment method. Refund processing typically takes 5–10 business days after the refund is issued. Your bank, card issuer, or payment provider may need additional time to show the funds in your account.

If the Order Has Shipped

An order that has already shipped generally cannot be cancelled. After delivery, you may contact service@Aveloxery.com to ask about return options under our Return & Refund Policy.

Correcting Order Details

If you selected the wrong item or quantity, entered an incorrect address, or need to update your contact information, email us immediately with your order number and the correct details.

Whether we can make a change depends on how far the order has progressed through processing and fulfillment.

Promotional Orders

Orders placed with a discount code, promotional offer, or special price follow the same cancellation rules. A promotion may not be available again after an order is cancelled or changed, unless applicable law requires otherwise.

Contact Us

For help with a cancellation, order change, or related refund, contact:

Brand: Aveloxery
Company: Jinan Julian Network Technology Co., Ltd.
Business Address: Room 1506-6, 15th Floor, Building A3-2, Hanyu Jingu, Shunhua Road Subdistrict, Jinan High-tech Zone, Jinan, Shandong Province, China
Email: service@Aveloxery.com
Phone: 0531-81958177

Aveloxery is owned and operated by Jinan Julian Network Technology Co., Ltd.